The Restaurant Consultancy was approached by Big Lukes to identify the problems that were leading to decreasing levels of both trade and turnover. Big Lukes has been established for 20 years, runs two individual units and generates a healthy turnover.

The Restaurant Consultancy provided services including:

• Full audit of quality, service and brand
• Menu restructuring
• Menu training

Quote from Mark Harford, Big Lukes: “The Restaurant Consultancy was the catalyst that transformed our business. Before Steve's visits we knew we had problems with the business but it was only with his help that we actually faced up to the issues and subsequently dealt with them. A critical external point of view is some times hard to accept but when it is delivered tactfully and soundly supported then it becomes easier to accept and adopt, which we did to our benefit. Big Lukes has had a hugely successful makeover and is currently enjoying the introduction of new menus, marketing ideas and staff incentive programs. Many thanks from all of us at Big Lukes.”

Big Lukes Website, click here.